Turn Enquiries into Patients.
Automatically.

The AI smile preview tool allows patients and prospective leads to upload a photo and instantly generate a before-and-after orthodontic visualisation. It is available as a public lead-capture tool and as a secure patient-facing feature, and helps practices convert enquiries into consultations. Usage is billed on a per-generation basis.

Yes. The platform includes practice-level automation that can be configured to send reminders, nudges, and follow-up messages at specific points in the patient journey — from initial evaluation request through to quote acceptance and treatment start. Automations reduce manual admin and help prevent patient drop-off.

Patients are guided through a structured photo capture journey using step-by-step prompts for front, side and bite angles, so the practice receives a consistent image set for every case. The platform includes AI-driven pose guidance and low-light detection, which flag a poor shot at the moment it is taken rather than after submission. That removes most of the back-and-forth involved in chasing usable photographs, and it means a clinician reviewing the case remotely can reach a view without asking the patient to start again.

Yes. The platform supports full white-labelling, including custom logo, brand colours, email design and subdomain configuration, so patients see the practice's own brand rather than any Virtual Consultant Online branding. Every automated and transactional email is styled to match without per-message setup work. Multi-site groups can use theme inheritance, which lets each child company reflect its own local brand while still inheriting the parent group's defaults, so a new location can be launched without rebuilding the whole theme.

Yes. Clinicians can build a single quote presenting several treatment options side by side — metal braces, ceramic braces, and clear aligners, for example — each with its own pricing, expected timeline, and explanatory notes, so the patient compares like for like in one place rather than across separate documents or a phone conversation. Patients review and accept digitally, and an accepted quote converts straight into an order without the coordinator re-keying anything. Because the options and prices are recorded as structured data, the practice can also see which combinations were offered and which were taken up.

The platform includes a public-facing triage form that allows patients to report orthodontic issues such as broken braces or wire problems without logging in. Issues are categorised by a configurable triage tree, photo requirements are defined per category, and new submissions trigger instant clinician notification.

Yes. The platform provides a fully documented public REST API alongside webhook support for real-time event notifications, so an external system can be told the moment a patient, evaluation or quote is created or updated. This enables integration with practice management systems, practice websites and third-party tools for data synchronisation, automation and custom workflows. Inbox automation also connects to Outlook and Gmail, matching incoming messages to the right patient record so enquiries are not missed.

Virtual Consultant Online follows a continuous delivery model, with improvements and new features shipped on a weekly cycle. Every practice automatically runs the latest version, so there is no manual update process, no version management and no downtime window to plan around. Feature requests raised by practice teams during onboarding or support conversations feed directly into the release roadmap, which keeps the platform aligned with how UK orthodontic teams are actually working rather than a fixed annual release plan.