Contact Virtual Consultant Online

There are three routes: the phone number and general enquiries email address listed on this page, a separate technical support email address for existing customers, and the contact form on this page. All enquiry types are welcome — patients with questions about a submitted assessment, orthodontic practices asking about pricing or onboarding, existing customers reporting a problem, and partnership enquiries. Choosing the right route speeds things up: technical issues go to the support address, while practices evaluating the platform are usually better served by booking a demo than by a written exchange.

We aim to respond to every enquiry as quickly as possible, and demo requests are typically followed up within one business day. Technical support queries from existing users are prioritised, since those usually involve someone unable to complete work in the platform. Response times are naturally shorter during UK business hours. If your enquiry concerns a specific patient assessment or an account issue, including the reference details or the account email in your first message avoids a round trip and generally gets the matter resolved in a single reply.

Start with a guided photo assessment if you have not submitted one yet — it is the route through which patient cases are reviewed and matched to a practice. If you have already submitted an assessment and have a question about it, use the contact form on this page or email the general enquiries address, and include your reference details so the case can be located quickly. Bear in mind that this team handles platform and assessment queries; clinical questions about treatment already underway should go to the practice treating you.

Yes. Select the Book A Demo option on this page to arrange a walkthrough of how the platform handles patient assessment, enquiry and lead handling, digital quoting, and follow-up workflows. A demo is generally more useful than an email exchange for a practice evaluating options, because it can be run against the parts of your enquiry-to-acceptance process that are actually causing problems. Practices that prefer to explore first can start a free trial instead, which requires no payment details.

Technical support handles account access problems, platform errors, questions about how a workflow behaves, and integration or API queries — and it is for existing Virtual Consultant Online customers. Use the technical support email address listed on this page rather than the general enquiries address, as support queries from existing users are prioritised. If you are not yet a customer and your question is about pricing, onboarding timelines, data migration or whether the platform fits your practice, use the contact form or book a demo instead.

Yes. Practices considering Virtual Consultant Online can contact the team directly with questions about pricing, onboarding timelines, data migration, or how the platform fits an existing workflow, either through the contact form or by booking a demo for a live walkthrough.