# Who Pays for NHS Orthodontic Treatment? Exemptions, Charges and the Low Income Scheme Explained Publisher: Virtual Consultant Online Author: Virtual Consultant Online Published: 2026-10-07 Updated: 0001-01-01 Canonical URL: https://virtualconsultant.online/blog/who-pays-for-nhs-orthodontic-treatment-exemptions-low-income Citation metadata: https://virtualconsultant.online/citation.json?url=https%3A%2F%2Fvirtualconsultant.online%2Fblog%2Fwho-pays-for-nhs-orthodontic-treatment-exemptions-low-income Most families ask whether braces are free on the NHS, but the more useful question is who pays for NHS orthodontic treatment, and for which parts of it . The answer changes with age, with income, with whether a bracket or retainer is lost, and with whether any part of the plan is private. This guide explains how orthodontic funding works in England: who is exempt from charges, what an adult pays if NHS treatment is clinically justified, what the NHS Low Income Scheme can cover, what is not covered even for children, and how to claim money back if you were charged wrongly. Key takeaway Free NHS dental treatment in England covers people under 18, or under 19 and in full-time education, judged at the point treatment starts. That exemption does not cover private upgrades, and it does not cover the NHS charge for a lost or broken orthodontic appliance, which is currently £99.60 per appliance for everyone. Adults who qualify clinically pay the Band 3 charge, currently £332.10, unless they have an exemption or help from the NHS Low Income Scheme. £27.90 Band 1 NHS charge in England, covering examinations and minimal adjustments to orthodontic appliances £76.60 Band 2 NHS charge in England, covering fillings, extractions and similar treatment £332.10 Band 3 NHS charge in England, the band that includes orthodontic treatment such as braces These figures come from the NHS and the NHS Business Services Authority (NHSBSA) and are the current England charges at the time of writing. They are revised periodically, so check the NHS website before you rely on a figure. Scotland, Wales and Northern Ireland run their own dental charging systems, and the NHSBSA points Scottish and Welsh readers to NHS Inform and GOV.WALES for their rules. ## Is orthodontic treatment free on the NHS? Orthodontic treatment is free on the NHS in England for people who are exempt from dental charges and who have a clinical need for braces. Two separate tests apply, and they are often confused. The first is clinical: the orthodontist decides whether treatment is necessary. The NHS says your dentist or orthodontist will decide this using a standard assessment method, and that if orthodontic treatment is clinically necessary you can get it on the NHS. We explain that scoring method in our guide to the IOTN score . The second test is financial: even where treatment is clinically justified, you either pay the Band 3 charge or you are exempt from it. The NHS says braces are usually free only for people under 18 who have a problem with their teeth, and that adults usually pay privately. The charges page adds an important detail: orthodontic treatment, such as braces, sits in Band 3 alongside crowns and dentures. If you want an indication of whether you or your child is likely to meet the clinical threshold before you book, our NHS eligibility checker gives a guide, though only an orthodontist can confirm eligibility after an examination. ## Who gets free NHS dental treatment in England? The NHSBSA lists the groups who do not have to pay NHS dental charges. For orthodontics, the age rule matters most, but the other groups can apply to adults who are clinically eligible and to parents who are pregnant or on certain benefits. Group What the NHS says Proof you may be asked for Children and young people Under 18, or under 19 and in full-time education, when treatment starts Date of birth; evidence of full-time education if aged 18 Pregnancy and new parents Pregnant, or had a baby in the last 12 months Maternity exemption certificate or MatB1 Stillbirth Stillbirth in the past 12 months Stillbirth certificate Hospital dental treatment Treatment from a hospital dentist in an NHS hospital (dentures and bridges may still be charged) Usually confirmed by the hospital Certain benefits Income-related Employment and Support Allowance, Pension Credit Guarantee Credit (with or without Savings Credit), Universal Credit below an income threshold Award notice for the benefit Dependants of benefit claimants Dependants under 20 included on a qualifying benefit claim Benefit award notice Low income Full help with a valid HC2 certificate, or part help with an HC3 certificate HC2 or HC3 certificate War Pension or Armed Forces Compensation Free where the treatment relates to the accepted disability; pay first and claim back from Veterans UK Scheme payment evidence Two points in that list catch people out. First, the NHSBSA says the age test is applied when treatment starts. That is the date to ask the practice about if your teenager is close to 18 when a waiting list ends. Second, some contribution-based benefits do not give automatic exemption. The NHSBSA states that New Style Jobseeker's Allowance and New Style Employment and Support Allowance do not automatically entitle you to free NHS dental treatment, although you could get help through the Low Income Scheme. ## How much does an adult pay for NHS braces? An adult who qualifies for NHS orthodontic treatment pays the Band 3 charge, currently £332.10 in England, for the whole course of treatment. The NHS explains that if you need a mix of treatments from different bands you pay for the highest band only, and that you pay only one charge even if you need several visits to complete a course of treatment. Your dentist may collect the charge in instalments. That is very different from private pricing, where the fee reflects the case, the appliance and the practice, and where our orthodontic costs guide shows how wide the range can be. In practice, NHS orthodontic places for adults are rare, because commissioners prioritise young people with the greatest clinical need. If you are an adult exploring options, our guide to NHS orthodontic exceptions for adults explains the unusual circumstances in which funding may be considered. For most adults the realistic route is private treatment, often spread over monthly payments. ## What is not covered, even when treatment is free? Free NHS treatment is not an unlimited promise. Several costs sit outside the exemption, and knowing them in advance prevents unpleasant surprises at the front desk. Usually covered by the NHS course Orthodontic assessment, records and the braces the NHS clinician considers clinically appropriate Routine adjustment appointments within the course of treatment Retainers supplied at the end of the NHS course (ask the practice what is included and how long it checks them) Usually not covered by the exemption Private upgrades such as ceramic brackets, lingual braces or clear aligners when the NHS plan is metal braces Replacement of a lost or broken orthodontic appliance, which carries a fixed NHS charge Any part of a mixed NHS and private plan that is private Treatment that the orthodontist advises is not clinically necessary The NHSBSA is explicit about mixed plans: if you are entitled to free NHS treatment and the treatment you receive is a mixture of NHS and private, you will still have to pay for the private element. Ask for a written breakdown that separates the two before you agree, which is also good practice for the consent process described in our guide to consent and patient rights . ## What happens if you lose a retainer or break an appliance? The NHS charge for replacing a lost or broken orthodontic appliance is currently £99.60 per appliance in England, and you pay it even if you are normally exempt from dental charges. This surprises many parents, because the child's braces were free. The NHSBSA describes the charge for a replacement of a lost or broken NHS denture, bridge or orthodontic appliance, and retainers are orthodontic appliances. Two safety valves exist. You may be able to claim a refund if paying caused undue financial hardship, or if you took reasonable care of the appliance, using the FP17R11 form with your original receipt and details of how the appliance was lost or broken. Important If an appliance needs replacing because of wear and tear or because the clinical need has changed, the NHSBSA says the normal Band 3 charge applies instead, unless you are entitled to free or reduced-cost treatment. Keep receipts, and keep a note of how and when a retainer was lost or damaged, because the refund claim asks for those details. The practical lesson is to protect the retainer. The British Orthodontic Society explains that teeth can move back towards their original positions without retainers and that changes in tooth position can continue throughout life. A retainer that is replaced promptly costs far less than the extra treatment that relapse can require. Our guides to a lost or broken retainer and retainer costs cover what to do and what to expect to pay on the private side. See what your options might cost If you are weighing NHS eligibility against private treatment, a quick online quote gives you an indication before you speak to a practice. Start an online quote → ## What is the NHS Low Income Scheme? The NHS Low Income Scheme helps people on a low income pay for health costs, including NHS dental charges, and can give full or partial help. The NHS says that if you are not eligible for free NHS dental treatment but have a low income, you may get help with part of the cost. If you receive help you get an HC2 certificate for full help, or an HC3 certificate that shows how much you will pay for dental treatment. You show the certificate to your dentist. The NHSBSA explains how an application is assessed. It works out your weekly needs, including a personal allowance, premiums for special needs, housing costs and Council Tax, then your weekly income, and compares the two. If your weekly income is the same as or less than your needs you get full help. If it is more, you may get some help. If it is a lot more, you will not get help. The NHSBSA says it will usually assess an application within 18 working days of receiving the form, and that you will need to send proof of income, savings, investments and housing costs. Usually able to apply Adults on a low income who are not automatically exempt People whose combined savings, with a partner, are within the limit Adults who have already paid and want a refund at the same time as applying Cannot apply Anyone whose savings, investments or property (not the home they live in), together with a partner, exceed £16,000 People already entitled to full help because of a qualifying benefit, who do not need to apply The savings limit is easy to miss. The NHSBSA says you cannot apply if you or your partner have more than £16,000 in savings, investments or property, not including the place where you live. It also lists situations where you cannot use the online form, such as holding more than £6,000 in savings, living in Northern Ireland, or being a student with a live-in partner; those applicants use the paper route. ## How do you claim a refund if you were charged wrongly? You can claim a refund of NHS dental charges within 3 months of paying if you later find you were entitled to free or reduced-cost treatment. The NHSBSA uses the HC5(D) form for dental refunds in England, which can be emailed or posted, and which asks for your name, address, date of birth and bank details so the refund can be paid directly. If you apply for the Low Income Scheme after paying, you can ask for the refund at the same time. The reverse also applies. The NHSBSA warns that you should not claim free treatment unless you are certain you are entitled, because a penalty charge of up to £100 can apply when you claim help you are not entitled to. If a parent is unsure whether a child will still count as being in full-time education, ask the practice to check the rules before the first appointment, not after the charge is taken. ## Four common scenarios and how the rules apply Rules are easier to follow when you see them applied. These examples use only the NHS and NHSBSA rules described above, and the orthodontist's clinical decision always comes first. A 14-year-old with a clinical need The child is under 18 when treatment starts and the orthodontist confirms NHS eligibility. The NHS course is free of charge. A loose bracket is normally reattached as part of the course, although the British Orthodontic Society warns that you may have to pay for replacement braces after repeated breakages, and a lost retainer carries the replacement charge. A 17-year-old who turns 18 during a long wait The NHSBSA applies the age test when treatment starts, not when the referral is made. Ask the practice in writing which date it treats as the start, and what it will charge if the start slips past the birthday. A parent on Universal Credit with a teenager Dependants under 20 on a qualifying benefit claim can also get free dental treatment. Universal Credit only counts below an income threshold, so keep the award notice and show it when asked. An adult on a low income with a private plan Private treatment is not covered by the Low Income Scheme, which helps with NHS charges. An adult who is clinically eligible for NHS treatment could ask about an HC2 or HC3 certificate; otherwise compare payment plans. A fifth situation is worth planning for: a teenager who is treated privately because the clinical threshold is not met. The exemption does not transfer, because the NHSBSA says you need to pay for any private dental treatment even if you would qualify for free NHS care. If you are unsure which category you are in, ask the orthodontist to state in writing whether each stage is NHS or private, and keep the paperwork for the length of the course. ## Step by step: checking your funding before you start A short checklist at the first appointment avoids most funding disputes. Ask the questions below and note the answers. Is this NHS-funded, private, or a mix, and which parts are which? What is the total charge for the course, who is eligible for exemption, and what proof does the practice need? What does the practice count as a replacement, and what is its fee for a lost or broken retainer or appliance? What happens if treatment is paused, if I move area or if the clinician advises it is no longer clinically necessary? How long does the practice check retainers after treatment ends, and is that covered? If you are comparing routes, our guides to NHS versus private braces and how to get NHS braces explain the referral pathway and waiting times, while braces payment plans and our blog on paying monthly for braces cover spreading the cost of private treatment. ## Private treatment, insurance and cancelling If the clinical need is not met or you prefer a different appliance, private treatment is a legitimate option and the orthodontist should explain the alternatives. Dental insurance rarely covers cosmetic orthodontics, so check the policy wording and read our orthodontic insurance guide . If you later decide to stop or change a private plan, our guide to cancelling orthodontic treatment and deposits and refunds explain what you can usually expect. Know your options before you commit Use the online quote tool to see an indication of private treatment costs and compare them with the NHS route, then take the results to your consultation. Start an online quote → ## FAQs ### Are braces free on the NHS for under 18s? Braces are usually free on the NHS in England for people under 18 who have a clinical need, as decided by the orthodontist using a standard assessment. The exemption from charges applies to under 18s, or under 19s in full-time education, when treatment starts. Private upgrades are not included. ### What age stops free NHS orthodontic treatment? The NHSBSA says you are entitled to free NHS dental treatment if you are under 18, or under 19 and in full-time education, when your treatment starts. Clinical need and waiting lists still decide whether NHS orthodontic treatment is offered. Ask the practice how a course that begins before the birthday is handled. ### How much does a lost retainer cost on the NHS? The NHS charge for replacing a lost or broken orthodontic appliance is currently 99.60 pounds per appliance in England. You pay it even if you are normally exempt from charges. You may be able to claim a refund if you took reasonable care of the appliance or if paying caused undue financial hardship. ### Can adults get NHS braces? Adults can get NHS braces only if orthodontic treatment is clinically necessary and NHS places are available, and most adults are advised to pay privately. An eligible adult pays the Band 3 charge, currently 332.10 pounds in England, unless they are exempt or receive help from the Low Income Scheme. ### What is the NHS Low Income Scheme? It is an NHSBSA scheme that helps people on a low income pay health costs, including dental charges. Successful applicants receive an HC2 certificate for full help or an HC3 certificate showing how much they must pay. You cannot apply if you or your partner have more than 16,000 pounds in savings, investments or property excluding your home. ### Can I get a refund if I paid NHS dental charges by mistake? Yes. If you paid and then find you were entitled to free or reduced-cost treatment, you can claim a refund within 3 months of paying, using the HC5(D) form in England. You can ask for the refund at the same time as applying to the Low Income Scheme. ### Do I pay the NHS charge at every orthodontic appointment? No. The NHS says you pay only one charge for a course of treatment even if you need several visits, although your dentist may collect it in instalments. Exempt patients pay nothing for the NHS part of the course. ### What if part of my treatment is private? You still pay for the private part. The NHSBSA says that if you are entitled to free NHS treatment and receive a mixture of NHS and private care, you must pay for the private element, so ask for a written breakdown before agreeing. ### Are braces free on the NHS for under 18s? Braces are usually free on the NHS in England for people under 18 who have a clinical need, as decided by the orthodontist using a standard assessment. The exemption from charges applies to under 18s, or under 19s in full-time education, when treatment starts. Private upgrades are not included. ### What age stops free NHS orthodontic treatment? The NHSBSA says you are entitled to free NHS dental treatment if you are under 18, or under 19 and in full-time education, when your treatment starts. Clinical need and waiting lists still decide whether NHS orthodontic treatment is offered. Ask the practice how a course that begins before the birthday is handled. ### How much does a lost retainer cost on the NHS? The NHS charge for replacing a lost or broken orthodontic appliance is currently 99.60 pounds per appliance in England. You pay it even if you are normally exempt from charges. You may be able to claim a refund if you took reasonable care of the appliance or if paying caused undue financial hardship. ### Can adults get NHS braces? Adults can get NHS braces only if orthodontic treatment is clinically necessary and NHS places are available, and most adults are advised to pay privately. An eligible adult pays the Band 3 charge, currently 332.10 pounds in England, unless they are exempt or receive help from the Low Income Scheme. ### What is the NHS Low Income Scheme? It is an NHSBSA scheme that helps people on a low income pay health costs, including dental charges. Successful applicants receive an HC2 certificate for full help or an HC3 certificate showing how much they must pay. You cannot apply if you or your partner have more than 16,000 pounds in savings, investments or property excluding your home. ### Can I get a refund if I paid NHS dental charges by mistake? Yes. If you paid and then find you were entitled to free or reduced-cost treatment, you can claim a refund within 3 months of paying, using the HC5(D) form in England. You can ask for the refund at the same time as applying to the Low Income Scheme. ### Do I pay the NHS charge at every orthodontic appointment? No. The NHS says you pay only one charge for a course of treatment even if you need several visits, although your dentist may collect it in instalments. Exempt patients pay nothing for the NHS part of the course. ### What if part of my treatment is private? You still pay for the private part. The NHSBSA says that if you are entitled to free NHS treatment and receive a mixture of NHS and private care, you must pay for the private element, so ask for a written breakdown before agreeing. ## References - NHS: Who can get free NHS dental treatment or help with dental costs (https://www.nhs.uk/nhs-services/dentists/who-can-get-free-nhs-dental-treatment/) - NHS list of who receives free dental treatment in England, including under 18s, under 19s in full-time education, pregnancy and benefits, plus the HC2 and HC3 certificates. - NHS: How much NHS dental treatment costs (https://www.nhs.uk/nhs-services/dentists/how-much-nhs-dental-treatment-costs/) - NHS explanation of the three England charge bands, with orthodontic treatment such as braces in Band 3 and minimal appliance adjustments in Band 1. - NHSBSA: Replacement dental appliances (https://www.nhsbsa.nhs.uk/help-nhs-dental-costs/replacement-dental-appliances) - NHSBSA guidance on the fixed charge for replacing a lost or broken NHS orthodontic appliance and the refund conditions. - NHSBSA: NHS Low Income Scheme (https://www.nhsbsa.nhs.uk/nhs-low-income-scheme) - NHSBSA explanation of eligibility, the savings limit, how applications are assessed and processing times. - NHS: Who can get free NHS dental treatment or help with dental costs (https://www.nhs.uk/nhs-services/dentists/who-can-get-free-nhs-dental-treatment/) - NHS list of who receives free dental treatment in England, including under 18s, under 19s in full-time education, pregnancy and benefits, plus the HC2 and HC3 certificates. - NHS: How much NHS dental treatment costs (https://www.nhs.uk/nhs-services/dentists/how-much-nhs-dental-treatment-costs/) - NHS explanation of the three England charge bands, with orthodontic treatment such as braces in Band 3 and minimal appliance adjustments in Band 1. - NHSBSA: Replacement dental appliances (https://www.nhsbsa.nhs.uk/help-nhs-dental-costs/replacement-dental-appliances) - NHSBSA guidance on the fixed charge for replacing a lost or broken NHS orthodontic appliance and the refund conditions. - NHSBSA: NHS Low Income Scheme (https://www.nhsbsa.nhs.uk/nhs-low-income-scheme) - NHSBSA explanation of eligibility, the savings limit, how applications are assessed and processing times.